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Return Policy

**Return Policy**

 

At AE WHOLESALE, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we are here to assist you. Please review our return policy below:

 

**Returns**

 

1. **Eligibility**: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

   

2. **Timeframe**: You have 7 days from the date of delivery to initiate a return.

   

3. **Refunds**: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.

 

**Exchanges**

 

1. **Defective or Damaged Items**: If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary.

   

2. **Incorrect Items**: If you receive an incorrect item, please notify us within  7 days of delivery. We will promptly exchange it for the correct item or provide a refund.

 

**Non-Returnable Items**

 

Certain items are not eligible for return, including:

- Gift cards

- Downloadable software products

- Perishable goods

 

**Return Process**

 

To initiate a return, please follow these steps:

1. Contact our customer service team to request a return authorization.

2. Package the item securely, including all original packaging and accessories.

3. Ship the item to the address provided by our customer service team.

4. Once your return is received and processed, we will notify you via email.

 

**Shipping Costs**

 

Shipping costs for returning items are the responsibility of the customer, except in cases of defective or damaged items or incorrect shipments.

 

**Contact Us**

 

If you have any questions about our return policy, please contact us at aewholesaleservices@gmail.com.

 

Thank you for shopping at AE WHOLESALE. We appreciate your business and aim to provide you with a seamless shopping experience.